SP
Siraj P
1 reviews | Active since Dec 2011
26 Jan 2016, 16:26
Empty promises from MTN
On the 28/9/15 I lodged a complaint on the Hello Peter for data charges which I was certain I did not incur as I regularly checked my balance using the *141*1# service. On the 29/9/15. Rosetta from MTN responded: \As per ***
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MTN South Africa's replyOfficial
27 Jan 2016, 11:17Hello sirajp,
We are truly sorry for the inconvenience caused.
We can confirm that the account has already been corrected and the credit of R859.20 was approved and allocated to your account.
We have also now requested our Banking Department to credit the amount of R859.20 to your ABSA banking account. The reference number for the refund request logged is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused.
We can confirm that the account has already been corrected and the credit of R859.20 was approved and allocated to your account.
We have also now requested our Banking Department to credit the amount of R859.20 to your ABSA banking account. The reference number for the refund request logged is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply27 Jan 2016, 11:17
Official
Hello sirajp,
We are truly sorry for the inconvenience caused.
We can confirm that the account has already been corrected and the credit of R859.20 was approved and allocated to your account.
We have also now requested our Banking Department to credit the amount of R859.20 to your ABSA banking account. The reference number for the refund request logged is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused.
We can confirm that the account has already been corrected and the credit of R859.20 was approved and allocated to your account.
We have also now requested our Banking Department to credit the amount of R859.20 to your ABSA banking account. The reference number for the refund request logged is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,