1 reviews | Active since Jun 2014
empty promises and no feedback annoyed
hi <br> <br> straight to the point.<br> <br> every time i call and get placed to a call center manager with the issues am having and i still get no solid answer.<br> <br> am done trying to find a solution to the problems am having.<br> <br> as for your managers and the call backs THAT NEVER HAPPENS all talk but no action.<br> <br> the first manager was suppose to call me back 2 weeks ago ... no call / email / sms.<br> <br> second manager did a follow up with her and still no call / sms / email.<br> <br> i have sent an email to the first manager asking for feedback to no reply.<br> <br> calling the call center is no help .... they just all repeat the same steps.<br> <br> am really annoyed with the service am getting lately.<br> <br> if push comes to a push will cancel my contract and move to someone thats willing to understand a client better.<br> <br> this mail you will find it on hello peter also.<br> <br> Number is ***<br> <br> --
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards
mike
REQ:***
