PW
Pieter W
1 reviews | Active since Apr 2017
20 Nov 2018, 10:13
Empty promises
It's a pity MTN could not match their own offering when I tried to upgrade and follow-up to let me know, ref# ********** 95.
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Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
20 Nov 2018, 15:16Good day Pieter,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note as per our telephone conversation, your query has been escalated to our Retentions department. We will revert to you with feedback.
Warm Regards, Zanele MazibukoComplaints Management Team
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note as per our telephone conversation, your query has been escalated to our Retentions department. We will revert to you with feedback.
Warm Regards, Zanele MazibukoComplaints Management Team
Best regards,
MTN South Africa's reply20 Nov 2018, 15:16
Official
Good day Pieter,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note as per our telephone conversation, your query has been escalated to our Retentions department. We will revert to you with feedback.
Warm Regards, Zanele MazibukoComplaints Management Team
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note as per our telephone conversation, your query has been escalated to our Retentions department. We will revert to you with feedback.
Warm Regards, Zanele MazibukoComplaints Management Team
Best regards,
MTN South Africa's replyOfficial
21 Nov 2018, 12:24Good day Pieter,
Kindly note that our Retentions department has confirmed that they have been in touch with you.
We look forward to improving on the service delivery to you.
Warm Regards, Zanele MazibukoComplaints Management Team
Kindly note that our Retentions department has confirmed that they have been in touch with you.
We look forward to improving on the service delivery to you.
Warm Regards, Zanele MazibukoComplaints Management Team
Best regards,
MTN South Africa's reply21 Nov 2018, 12:24
Official
Good day Pieter,
Kindly note that our Retentions department has confirmed that they have been in touch with you.
We look forward to improving on the service delivery to you.
Warm Regards, Zanele MazibukoComplaints Management Team
Kindly note that our Retentions department has confirmed that they have been in touch with you.
We look forward to improving on the service delivery to you.
Warm Regards, Zanele MazibukoComplaints Management Team
Best regards,
PW
Pieter W's updateReviewer Update
23 Nov 2018, 11:46Yes, they have been in contact with me but still they could not match the initial quote. They promised to phone me today, Black Friday, to see if there would be any packages available meeting my criteria. I am still waiting for the call, almost noon.
PW
Pieter W's update23 Nov 2018, 11:46
Reviewer Update
Yes, they have been in contact with me but still they could not match the initial quote. They promised to phone me today, Black Friday, to see if there would be any packages available meeting my criteria. I am still waiting for the call, almost noon.