1 reviews | Active since Apr 2012
Empty promises
<p>Twice after purchasing airtime I got messages from MTN141 stating that they would : Double your data by using 750MB before the 31st and get another 750MB absolutely free valid for 2 day and another one previously on the 7-6-2017 stating that I would get 500MB. </p> <p>I used the 500MB in one day by the date required and till today have not received the extra 500MB as promised, so now I'm not goint to be foolish and use the 750MB as well just to be let down again.</p> <p>They asked for my pin number, ID, street number and bank and they refuse to get back me after my first email on the 16-7-2017. I have written several emails to them and customer service does not get back to me.</p> <p>Why do you find it neccesary to send me those sms's if tyou are not going to honor them????</p>
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the said ref no has been escalated through to our billing dept for further assistance.
Regards,
Ishie
Best regards,
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the said ref no has been escalated through to our billing dept for further assistance.
Regards,
Ishie
Best regards,
On the 27th July I was given the self same message that was 4 days ago. The 750MB you promised me expires today and if this messages has taken 4 days with no answer as yet, how long do you think your billing dept going to take, by that time my 750MB and 500MB is of no value to me.
Below is the message I received on the 27th:
Thank you for emailing Customer Care.
Kindly be advised a request has been logged for further investigation.
Reference: REQ: ********** .
We thank you for patience, co-operation and continued support.
Kind Regards,
Chanel Koopman
Customer Services
MTN SA
On the 27th July I was given the self same message that was 4 days ago. The 750MB you promised me expires today and if this messages has taken 4 days with no answer as yet, how long do you think your billing dept going to take, by that time my 750MB and 500MB is of no value to me.
Below is the message I received on the 27th:
Thank you for emailing Customer Care.
Kindly be advised a request has been logged for further investigation.
Reference: REQ: ********** .
We thank you for patience, co-operation and continued support.
Kind Regards,
Chanel Koopman
Customer Services
MTN SA