Empty promises
<p>I called mtn on the 18th of may to cancel a contract and the lady from the billing department resolved my query to my satisfaction but helped me upgrade another line as i had 2 contract lines with mtn and her selling point was that as a long term mtn customer,mtn will give me 2 months free subscription for June and July and now they are telling me that i owe them money for June and July month.how is this true?</p>
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MTN South Africa's replyOfficial
29 Jun 2017, 23:13Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with Retentions department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***9
Best regards,
MTN South Africa's reply29 Jun 2017, 23:13
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with Retentions department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***9
Best regards,
's updateReviewer Update
30 Jun 2017, 22:01Hi,i received a message from mtn saying that due to non payment my lines will be suspended.this is frustrating as i didnt want to upgrade but due to the offer that was laid on the table for me i had to upgrade.
's update30 Jun 2017, 22:01
Reviewer Update
Hi,i received a message from mtn saying that due to non payment my lines will be suspended.this is frustrating as i didnt want to upgrade but due to the offer that was laid on the table for me i had to upgrade.
's updateReviewer Update
08 Jul 2017, 04:55Mtn thank you for fulfilling your promises. Keep up the good work. South Africa needs services providers like you who makes customer service their number 1 priority. Thanks a lot
's update08 Jul 2017, 04:55
Reviewer Update
Mtn thank you for fulfilling your promises. Keep up the good work. South Africa needs services providers like you who makes customer service their number 1 priority. Thanks a lot