cC
cebsile C
1 reviews | Active since Jan 2014
14 Oct 2015, 09:04
empty promises
Mike was handling my case and he promised that the amount debited by mtn will be reversed back to my account. Even today i am still waiting. Its been more than 8 days now. I want to know whats holding them now, I am sick and tired of this.
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Replies (1)
MTN South Africa's replyOfficial
15 Oct 2015, 11:07Hello cebza00,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, a refund has been requested today. Your reference for the refund is REQ:***.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, a refund has been requested today. Your reference for the refund is REQ:***.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply15 Oct 2015, 11:07
Official
Hello cebza00,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, a refund has been requested today. Your reference for the refund is REQ:***.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, a refund has been requested today. Your reference for the refund is REQ:***.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,