Empty promises
Last week Saturday the 26th of September 2014 I bought the 1 day unlimited data, and i went on the internet cause I wanted to download something on the internet but to my surprise when I checked my balance I realised that my normal data was less than what it was supposed to have been, then i called MTN 808 and i spoke to a lady who was very *********** cause she ended up cutting me off and I called again and I spoke to Faith Peter she said she will log a query and gave me *** and she said it will be resolved in 2-24 hrs, I called on the 29th I spoke to Melodine Snyders she said she can't see anything with the reference that I gave her she also logged a query and she gave me *** she also said they will get back to be in 2-24 hrs but no one did then yesterday I called AGAIN i spoke to Marven he said that they will give me feedback via email before there end of the day, and as usual they never did.I want my data back cause I was on unlimited deal for that day and they mustn't tell me about the data that was being shared cause that phone couldn't have used to much data.
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MTN South Africa's replyOfficial
07 Oct 2015, 14:27Hello tumo745,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the we will credit the money for the data purchased, and I will escalate the data query to Billing department and here is your reference number for a follow up REQ:***.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the we will credit the money for the data purchased, and I will escalate the data query to Billing department and here is your reference number for a follow up REQ:***.
Warm Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply07 Oct 2015, 14:27
Official
Hello tumo745,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the we will credit the money for the data purchased, and I will escalate the data query to Billing department and here is your reference number for a follow up REQ:***.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the we will credit the money for the data purchased, and I will escalate the data query to Billing department and here is your reference number for a follow up REQ:***.
Warm Regards
Nompumelelo
REQ:***
Best regards,