Empty N

Hi. I'm a MTN network user by honest default right now...

I've spent half of my year making calls off other people's phones, paying thousands for more data, visiting branches, setting up payment arrangements and wishing I had chosen another network to have a contract with.

All was well in the beginning, I got a new phone with no hassles and had my payments debited from my account. Issues began to arise when I trusted MTN with my entire family and placed them all under my contract.

We needed upgrades! My account was in arrears and had to pay a hefty amount to be on the good side of the 'bozza network'. Life continued...

A few months down the line my lines are being switched off and I'm being placed on SMS roaming a couple of days after my billing date with only a SMS of the amount. No original invoice statement! No phone call or email to say, "Dear, Madam... You failed to pay a certain amount by a certain date due to the facts/details below". My trusted main man at the Woodlands Boulevard branch logged a query for 2 months with no response. We called "them" and still NO VERIFICATION on where the outstanding amount is coming from and how we were enabled to upgrade devices with this payment still pending.

Is there no finance department or accountant handling fees and debts? I'm so unhappy and dissatisfied. Unfortunately, it's going to cost me more than I'm willingly to give MTN at this moment to terminate this contract but at the first break of light, I will take my exit!!