Empty call centre?
<p>MTN, having customers hold for 30 mins + is NOT an acceptable level of service. </p> <p>I have been holding for 33 minuts, still holding, with no answer!</p>
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MTN South Africa's replyOfficial
05 Dec 2016, 14:19Good day Andrew ,
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.
We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Kindly provide us with the details of your request or query for us to assist you promptly?
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***
Best regards,
MTN South Africa's reply05 Dec 2016, 14:19
Official
Good day Andrew ,
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.
We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Kindly provide us with the details of your request or query for us to assist you promptly?
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***
Best regards,