Empower your staff to ACTUALLY provide a service

My original contract was on Nashua. Since the migration, my 60 day data bundle has been expiring after only a few days. My contract with Nashua was a Top up with a fixed cost. Since the migration my bill has been fluctuating. (Am I therefore paying double for data I am barely receiving?) <br> After logging a query escalation with 808 I was told to wait 2-24 hours. After no response I went to the store in Brooklyn Mall. Again I was told they can't do anything except escalate the query. It is now 3 official queries, and 1 week later & I have had no response. <br> I must note that all staff were extremely friendly and professional, however they had no authority to help me, and I have no way of contacting this \mystical department"where my queries appear have gone to die. <br> MTN your query escalation process is useless. <br> Please help me as I refuse to \""Top up\"" my data anymore as I have already wasted R100's doing this"