Emotionally drained MTN customer

Hi. I don't know whether I am dissapointed, surprise, content or what kind of emotions I am going through. I have been to all the MTN stores in Klerksdorp and no one none seems to care. Apparently their mistake us my problem blem now. I have been sent from pullar to post. MTN charged me insurance fees but never paid it over to the insurance company. Everybidy just shrugged their shoulders. Its between me and the insurance company. Insurance company said its none of their business. In the initial papers at MTN Matlosana Mall Klerksdorp ut shows that I took insurance in both devices. I am paying for it, now that I want to claim, its a problem as nobody knows who must sort out my dilemma. Stay away from MTN, period.