Emelda was the only 1 in MTN that was willing to

Emelda was the only 1 in MTN that was willing to help . she show great initiative and asked for help when she needed she trouble shoots sufficiently and attended to my query with empathy and a lot of understanding i'd like to formally apologies for being rude to her as well. <br> <br> Friday i went to MTN store clearwater not the service centre i requested a phone to be reserved for my upgrade Sunday my phone was never kept and they sent me to the MTN service centre which also did not have the phone requested . however i choose a different phone i was then sim swapped to a nano sim which took 3days to get activated i was sent from pillar to post by agents .. i am very disappointed in a supervisor at 808 call centre named linda who advised that she cannot help me as its not a customer service problem , activations department told me its not their query either. <br> <br> MTN has dropped its standards in service <br> people like Emelda Motsididi are the only reason why i would still recommend MTN to friends and family