KL
Kgopotso L
1 reviews | Active since May 2015
06 Sept 2016, 13:42
Emails being ignored
<p>My phone that has been with MTN since 28/02/2015 is still at your Jabulani Mall store. I was told to fetch the damaged device and take the matter up with MTN by one of the consultants, who called me on behlaf of Johannes Matekane who ignored my email. I sent an email to Gaobusi Morule and Johannes Matekane but none of them have responded to my emails. Can someone who works for MTN who has the contact details for Gaobusi Morule contact me as he told the consultants to tell me that i should fetch my device and take the matter up with MTN. </p>
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MTN South Africa's replyOfficial
12 Sept 2016, 22:41Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,
MTN South Africa's reply12 Sept 2016, 22:41
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,