Email Outgoing server
I'm writing to beg for your assistance in sending emails with MTN server. I currently cannot send out emails because my phone says server connection failed.
After a few weeks of trying to get my outgoing setup details I finally get an answer from Phumelela on the 173 team that told me that they cannot connect my Huawei P10 Lite to their server as mtn does not have it on their system. How the hell do they not have it on their system if they are selling it to people? I called 1555 which is supposed to be the technical centre but the number always go to 173 & they all dont know how to assist with email. They told me to go to the store and the Benmore store says they cant help, I should call 1555.
Regards,
Dear Nomi,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the 1555 supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Nomi,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the 1555 supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,