BD
Brian D
1 reviews | Active since May 2020
03 Apr 2016, 07:02
Elusive MTN when cancelling Cell contracts
After 24 months on a contract with MTN, ending February 2016 , I have been attempting to cancel my cell contract with MTN.<br> <br> MTN have cleverly made use of allowing customer to open accounts in-store, but have made in difficult to cancel contracts when they expire.I was told I should phone a number ( *** ) which in my experience is never manned. The recording talks about high call volumes, which was tested for authenticity at different times of the day and have proven to be another of MTN's underhanded methods of ensuring contracts remain with them.<br> <br> <br> I would appreciate assistance with this matter.<br>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
04 Apr 2016, 20:36Hello Brian.Dipnarain,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply04 Apr 2016, 20:36
Official
Hello Brian.Dipnarain,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***