1 reviews | Active since Jul 2012
EK IS GATVOL
below is my email which I have not received response on and at the same time **** service I have been getting.<br> MTn abuses its customers and I want to cancel my membership. The service is disgusting. I am so sick of the metwork<br> <br> --- Forwarded message ---<br> From: Karabo Masilo [ MTN South Africa ] <br> Date: Wed, Mar 30, 2016 at 1:00 PM<br> Subject: Credit Limit<br> To: Credit Management CIP <br> Cc: \<br> <br> <br> <br> Good Day <br> <br> <br> <br> <br> <br> Please assist customer as she has a problem with her credit limit <br> <br> <br> The account is always under the amount of R1800 which is the credit limit <br> <br> <br> Customer called in on 30-03-2016 to complain about it she never exceeds her credit limit but when I check on the system her credit limit is R1800 an on the unbilled invoice for 2016-04-13 she is sitting on R2327.44 , She's disputing and wants the matter to be fixed ASAP <br> <br> Account Number : ***<br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> Kind Regards <br> <br> <br> Karabo Masilo <br> <br> <br> <br> <br> <br> .<br> <br> <br> <br> <br> <br> "
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the credit limit on your account is determined after your credit history and rating has been evaluated in accordance to the National Credit Act. The system shows that the Subscriber Usage Limit (SUL) on *** was changed from R 0.00 to R 1800.00 on 2016-02-25 via the USSD code. The unbilled invoice for *** is currently at R 2264.85 because the SUL was changed thus the credit limit was reached.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the credit limit on your account is determined after your credit history and rating has been evaluated in accordance to the National Credit Act. The system shows that the Subscriber Usage Limit (SUL) on *** was changed from R 0.00 to R 1800.00 on 2016-02-25 via the USSD code. The unbilled invoice for *** is currently at R 2264.85 because the SUL was changed thus the credit limit was reached.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***