Eight months no Refund

I think the best way to address is to actually add the e-mail thread. Too long unable to anyway so Complaint #***4.<br> <br> I have now after the last response attempt to speak to a consultant at the Zevenwacht mall centre twice and waited for almost an hour and they were to busy with other complaints. They do not even want to give the contact details of the ombudsman. Rather [Email Removed]<br> <br> I am getting referred from:<br> Call centre to <br> service centre to <br> Finance department to <br> Complaints to<br> Service centre to<br> Finance department<br> <br> Meanwhile I was on hold for a record of 53 minutes at one time and I have a screenshot as proof.<br> <br> Ridiculous!!!!!!<br> <br> All I am saying \Pay back the money!!!!!""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;909837;772353;9;5;0;1;0;0;5;15/10/23 9:21;209;NULL;NULL;15/10/23 5:52;Efficient customer service ;***;Lelethu jonga;;When dealing with trauma you don't want the hassle of dealing with insurance people that seem to be giving you the run around. This did not happen to me at all. I felt that Lelethu understood the urgency of replacing the telephone handset. She was very professional, efficient and patient. Call center's should employ more Lelethu's out there. Keep up the good work. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;909985;793962;16;2;0;1;0;0;2;15/10/23 13:34;209;NULL;15/10/23 11:45;15/10/23 10:05;5 months of problems and calls - NOTHING done yet;8,00E+12;;***;Until Apr/May this year we had Telkom ADSL of 5G/month and a line strength of 2MB. In June we were notified that we app**** for a more expensive package - which we did NOT. Suddenly we had 20G per month and a line of 4MB - our bills went from around R400 to R1000 for two months. I made countless calls to Telkom's helpline, spoke to countless persons and eventually was told that everything will be reversed - meaning to 10G per month (I was told that we qualified for 10G instead of 5G with no extra costs) and a 2MB line. I was also told that we would be credited for those months we paid for a package which we did not request. That did NOT happen. Instead, we are now paying for 20G each month and to make matters worse we receive messages each month to tell us that we've reached our quota and our account speed is now limited. When I log on to Telkom's usage tool, I see that we still have 5G left! That happens every month - I have screen prints to show this. This month we are even supposed to have double our data without extra expenses, because of a Telkom special. I am NOT phoning Telkom again because I've spent hours on the phone with people and NOTHING that was promised, happened.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;10857;702561;6;2;0;1;0;0;2;15/10/29 14:27;209;NULL;15/10/23 12:52;15/10/23 10:58;Needed info - no help from consultant;7,71E+12;Sergio van leeve;***;So, to start of , im under debt review for the past year already. I have a court order and have been paying every month as per the agreement. Yesterday suddenly im handed over for collection. <br> <br> My debt Councillor made contact with MDB and sent them the court order as proof ! and they agreed it was closed with them as it was an error. I am trying to get details of a transaction i did on my rcs card about year or two ago, for warranty purposes on a bed i bought. <br> <br> So spoke to Sergio and he said he cannot help me, i have been handed over. Any attempts for me to explain to him that i am under debt review fell on deaf ears, he also refused, blatantly refused to put me through to a supervisor. Terrible , no care attitude.<br> <br> I have a court order and have been paying like i should, don't you think you should keep your side of the bargain.<br> <br> I need that information today!!<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;731233;772353;9;5;0;1;0;0;5;15/10/23 19:48;209;NULL;14/12/11 18:12;15/10/23 16:19;Thank you for closing the issue;7,41E+12;Kevin Du Plessis;***;This issue has lasted since 2014. None of the representatives of the insurance has responded to it. Consequently another claim has been lodged and Kevin has done quick response and settlement with me. Really Discovery, you need more professionals like him and less empty promising agents.<br> WELL DONE KEVIN and my sincere gratitude for bringing closure to the matter!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;666955;357;16;2;0;1;0;0;2;15/10/23 20:58;209;NULL;15/10/23 19:06;15/10/23 17:29;have to hold-If the system is down?;8,71E+12;call centre;***;so i phone 082111.. Cause my phone is soft locked... You hold and hold... Cause you want to speak to a person.(why is there no option to speak to a person?? Why are we paying to listen to ****??) But then you get this new voice recording password.. Then they say you must pres 1 if you do not want to register-(as i did) but you still have to register.(so i phoned 3 more time) and there i go to speak to a person but then i get asked my cell phone number(why should we give it again?? If you asked me-if i want help with this number???? ) so i give my number and say why am i calling.. Then i get told \the call limet\"" was off line(so why did they not tell me this in the beginning?) so i get asked to say my id number (so i give it) then i get told its not correct(why i ask??? Cause the number is wrong!!!) then she tells me just hold again. (They must be doing it all by hand -cause why is nothing ever work at the call center?? ) i did not know i was paying to listen to a voice that cant help me!!!!<br> """