Efficient & Excellent service

After my negative review on the 16/07/2020 (MTN are a bunch of *******), I made contact with a senior manager at MTN who arranged for me to be contacted regarding my billing issues with MTN. I was called by Ebbedene Andrews (Specialist: Rapid Response Unit) & she managed to resolve all my issues in the space of 2 working days while a number of other people couldn't manage this since the 02/06/2020. Not only did she resolve my billing issues, she was very efficient & prompt in doing so. She called me back when she promised she would & also sent me regular email updates.

She has definitely changed my mind about cancelling my contact.