LB
Lorien B
1 reviews | Active since Jun 2013
24 Aug 2016, 07:07
Efficient but Rude
<p>I contacted MTN in order to get a copy of an old invoice and although the consultant was able to assist she was blunt and rude.</p>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
25 Aug 2016, 21:12Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Best regards,
MTN South Africa's reply25 Aug 2016, 21:12
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Best regards,