1 reviews | Active since Mar 2009
*****ed up contract, inflated amounts and no invoice
Migrated to MTN at the end of Jan, received an inflated bill in Feb with no invoice and no explanation. Called the call centre numerous times and have been trying for a month to get the Feb invoice to no avail. Each time the call gets resolved with no invoice being sent. To date I have not received my Feb invoice.
Received my March invoice and noticed my contract is totally *****ed up. There are numerous bundles added on that I did not sign up for. Called the call centre and they cannot assist. Called and mailed the store that I got the contract from but no response as yet.
My premiums are more than double what I signed up for and it seems the invoice first I've requested is likened to asking for gold.
MTN seriously don't give a damn and their customer service sucks. Cannot even escalate an issue, all you get is a complaints mail address.
All the while I'm stuck making huge payments not budgeted for.
Should have stuck with Vodacom.
