AP
Anish P

1 reviews | Active since Mar 2009

01 Apr 2020, 21:09

*****ed up contract, inflated amounts and no invoice

Migrated to MTN at the end of Jan, received an inflated bill in Feb with no invoice and no explanation. Called the call centre numerous times and have been trying for a month to get the Feb invoice to no avail. Each time the call gets resolved with no invoice being sent. To date I have not received my Feb invoice.

Received my March invoice and noticed my contract is totally *****ed up. There are numerous bundles added on that I did not sign up for. Called the call centre and they cannot assist. Called and mailed the store that I got the contract from but no response as yet.

My premiums are more than double what I signed up for and it seems the invoice first I've requested is likened to asking for gold.

MTN seriously don't give a damn and their customer service sucks. Cannot even escalate an issue, all you get is a complaints mail address.

All the while I'm stuck making huge payments not budgeted for.

Should have stuck with Vodacom.

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Replies (1)
AP
Anish P's update14 Apr 2020, 17:57
Reviewer Update
Still haven't received my invoice. Still the same old story, they take the call saying invoice will be sent but nothing sent. Call gets resolved and nobody calls back. Cannot escalate to anybody and nothing further entertained. A case of take or leave the bad service. I'm going to suspend my debit order until I receive my invoice. In all fairness, I cannot be asked to pay for something for which I've not received an invoice. No thanks for the bad service MTN.