1 reviews | Active since Jul 2017
<p>I called in wanting a contract.I spoke to a lady whose name is granny.she insulted me by accusing me of *****.when I asked to speak to her manager or supervisor she refused point blank calling me a ********* and all sort of names.I have never been more insulted in my life.mtn is the worst network because of people like her that they have working for them.who accuse people without even knowing them.I mean really.she said i stole some1s I'd number and a whole lot a things bout *********.please help me hello peter to expose this company and save a lot a people from verbal abuse.PEOPLE there are other networks.join me in the strike against mtn until they employ people who are customer friendly and have the qualifications for the job.cs I think she is a high school dropout by the way she talks to people</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Mtn direct supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike
Complaints Management Team
Reference Number: ***5
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Mtn direct supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike
Complaints Management Team
Reference Number: ***5
Best regards,
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