****ed

Good day I would like to please get assistance on my mtn 5G router ever since I took the package of R295 last year July 2025 I've never skipped any payment.what bothers me most is the fact that you guys says am owing my Router but I have all evidence on my phone that shows that I've paid and now this is starting to even affect my credit score I was recently in Capitec bank and to my surprise it shows am in arrears with R600 I need my name cleared this is not right can I please have someone that can help clear this issue cause now my services is suspended it's not even month end ND I paid in full