****ed customer on MTN Servies

<p> </p> <p>sent an email to MTN legal and coverage</p> <p>no responce</p> <p>Many calls have been logged with customer services, legal as well as coverage and today i received the attached love letter from lawyers advising i need to make payment for services i haven’t been receiving from MTN</p> <p> </p> <p>This is my problem</p> <p> </p> <p>I have moved from my previous residential area (Eldorado Park) and moved to Ennerdale, 20 Citrien Street Ext 5</p> <p>When i moved in there were no issues regarding signal and until the tower went down which no commutation/notification advising the issue at hand, initially I thought it was just a shut down and will return back on, however till this day NO SIGNAL </p> <p>The only time i am able to utilise the MTN number is when I step out of my extension to make a call, payments have not been made due to no signal, my line is now deactivated , handed over to Legal and yet still no services from MTN</p> <p>I had to THEN buy an additional sim due to this inconsistent service</p> <p> </p> <p>I’ve contacted MTN on multiple occasions as usual they transfer you from department to other, each consultant has more attitude than the other which is really frustrating</p> <p> </p> <p>Below are reference obtained, other occasions have just decided not to log anything on system due to attitude problems</p> <p> </p> <p>***</p> <p>***</p> <p>Ref ***</p> <p>***</p> <p>***</p> <p>***</p> <p> </p> <p>Previously was advised by Legal that coverage is required to send a request to legal advising of the issue in order for billing to clear my name and record , funny enough coverage is well aware of the issue in our area but cannot assist or refuses to tae accountability, all that is advise is there is technicians working on the issue, my question is for how long?</p> <p> </p> <p>Today I’ve contacted MTN again and somehow there were no management or any supervisors available, besides consultant with attitude and unable to assist</p> <p>I then spoke to a young gentlemen by the name of Sandile *** who promised to get his manager/supervisor the request as now my name is with lawyers, till this day no contact has been made</p> <p> </p> <p>I need MTN to urgent assist with this incident and make arrangement to clear my name, record everything that has been affected due to MTN signal issues AND UNPROFESSIONAL working ethics</p> <p> </p> <p>Awaiting your urgent feedback and assistance</p> <p> </p> <p>till now nothing, no call nothing </p> <p> </p> <p> </p>