*****ed by MTN

My review is about MTN. I opened an account in January. In April I went to pay my WiFi as per normal since day one I couldn't access my account the bill. I brought it under their attention every single time that the emails is encrypted. I had to literally go in store for a statement then I was told they only take cards no cash N had deposited money back in my account N return to the store N stand in line again. Firstly your staff is ready to open new contracts that they'll explain half just to make money N **** the customer N bind them to contract N threaten them as if they wanted what wasn't advertised.

So I was told I have no payment due my account was over paid. I asked 3 times. I was told the same then I walked out on my way out I saw a honor for 299 a month. As I was reading the ft the same consultant that told me I had no balance due came N said these phones are in a combo 2 for 500 I asked again N again if she is sure N she took me to the promotion table in store. I them proceeded to listen to her explain the deal N then said she can give me two if she is sure it's 2 for 500. She said yes it's a combo explained what combo deals is this was the honor c7x I wanted 1 green 1 black unfortunately she campured N they only found out afterwards there is only black. This lady couldn't change the colour N was interrupted by customers every 2 mins while the manager was seated to the Bench next to her she never once helped her or checked if she was ok. She placed her near to the enterace while knowing she is New. after the longest time we walked out I asked alot of questions N 1 of them was are you sure it's a combo she said it was. As I checked my bill I found discrepancies. Insurance phoned me in my new number invading my privacy from the moment I received the phone. I asked instore not to insure anything. They phoned me I requested insurance for the 2 phones only. When I inquired this bill I was told all my devices are insured including the Sims. N it ****ed me off as I was phoned by MTN a while before this N openly declined a phone that was placed on my account after I said no to it. So MTN consultants are now fraiding their clients. On the day I was there in April their removed the phone that was placed on my name by an consultant I said no to.

I saw this bill wasn't right N immediately phoned MTN N I was told the phones was not registered as a combo it was registered separate N the store has to dispute N re do the sale I phoned twice N twice I was told this. I cancelled the unauthorised insurance N was told I now have to pay an cancelation fee really I never requested insurance in all devices. I then phoned Mitchell's plain prominade MTN because I was instore the Thursday 8th of May. The consultant that helped was there thee manager N me they sent me off not once did the manager was called I was told to make arrangements for the error They made on my account the combos or not combo wasn't spoken about I was told to pay the account regardless. I left because I had panic attack earlier that day because of this.

I phoned MTN again N again was told to dispute the transportation because the combo wasn't captured as a advertised combo. I was *****ed into insurance n insurance said the instore consultant did some of the insurance. I was given a heavy run around amongst that call centre insurance n the instore people but no one could tell me if this phones was captured as a combo. Then I called the store the manager gave me an excell cash movement sheet N said she will not dispute this transaction even if was captured as separate phones as it is more beneficial for me to have the phones separate after I was offered a combo N advertised a combo deal that was running instore on TV on Social media it was and is still in the window of MTN prominade. I would say false advertising N ***** because this wasn't what I agreed upon.

I was threatened by the manager that it's my word against theirs N she won't dispute even if I was advertised the combo but was *****ed apparently this was my mistake N I had to pay the account or lawyers will come for me.

I have complained no feedback no call nothing. I paid a some Total of 700 rand as I don't want my account to go in a red. N so far I wasn't said if the phones was captured correct I have no insight Ni communication nothing