****ED 4 WHAT IS OWEND TO ME

<p>Dear Hello Petter</p> <p> </p> <p> I’ve been to the MTN stores on the 20.09.2016 to upgrade my current contract with them as they were sending me mulltiple sms's to renew my contract . the day when i went to collect my new upgrade phone i was told that i should get a VR ( virtual reality) set with the phone as a promotion, the representer of SAMSUNG was not in the shop to assist me, so the MTN asssistant gave me all the info to send to SAMSUNG in order to get the VR. Ever since that day it’s been a cat and mouse situation and a matter of very poor service as i have not yet received this VR that should have been provided to me when I received my phone, ive send them emails regardings this and now they tell me that the promotion has ended, could you kindly please help me and sort this matter out because it’s becoming very time consuming.</p> <p> </p>