SE
Scott E

1 reviews | Active since Apr 2010

03 May 2015, 11:58

Eating my airtime

I keep getting a USSD message saying that my data is depleted. When this happens:<br> - *141# tells me I have +- 1.7Gb of data left!<br> - It has already eaten into all of my airtime, leaving me with a R0 balance<br> <br> So either:<br> - *141# doesn't work properly <br> OR<br> - You are billing me unfairly<br> <br> Please sort this out! I use this phone for work, personal AND to run a second business. I *cannot* afford to keep running out of airtime/data because your billing is broken!

0
Replies (1)
MTN South Africa
MTN South Africa's reply05 May 2015, 09:59
Official
Hello scotteza,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that a billing query has been logged for the amount incurred.

Best regards
Mantoa
REQ:***