EAST RAND MALL MTN SUCKS!

I am so disgusted and disappointed with MTN East Rand Mall at Entrance 2. My phone got ****** on Saturday (15 December 2019) while on vacation in JHB. I went to East Rand Mall MTN as it was closest to try and apply for a new contract to get a phone. I was assisted by their sales lady Mckenzie. I app**** for the new contract being informed there is a backlog and it will take 2 to 24 hours to be approved/declined. I got to the shop at around 14:30 Saturday afternoon and waited until 17:00 for no feedback. I was told she had escalated for me as well. Came back Sunday morning at 9 am, I was helped by another lady who was very unfriendly and said she could not help me as ONLY the sales lady who did the application could help. Eventually, she came in and said they still have not looked at the application. She was very unfriendly with me as well. By 11 am I have still not had any feedback and when they looked on the system, it was still being processed... I asked to cancel the application as I had to get back to Durban. I asked that if this cancelling will cause any issues for future applications, I was told no and was told she has cancelled the application. Got to Durban, Monday afternoon I went to re-apply, to be told I can't as Mckenzie NEVER CANCELLED MY APPLICATION IN JHB. UNTIL THEN I CANOT DO ANYTHING. AND NOT ONLY THAT, I MAY NOW BE FLAGGED FOR ***** FOR APPLYING IN TWO DIFFERENT CITIES AND MY APPLICATION WILL TAKE EVEN LONGER!!!!! Pavilion MTN tried to contact the store to no availability, I have also tried numerous times myself. This morning I eventually got them to answer to tell me Mckenzie is not in and they will call me back... I have now phoned them over 20 times in the past 4 hours, to STILL not being answered. They put the phone down in my ear. I have sent a complaint email yesterday to MTN, and STILL have not received a response either.. I am also still waiting for feedback from Pavillion MTN, as the sales guy emailed Mckenzie. I am really angry and upset at the level of service that has been offered to me by MTN. Not only has it been unprofessional, but also ********* as I have been **** to.