EARTH TO MTN!!!

I app**** for a home router and the process was seamless and the sale was successful. However I got my router delivered yesterday and up to now do not have connectivity nor steps to activate my router or SIM card. This has to be the most frustrating experience with MTN and poor guidance in a new product! I reached out to your contact centre yesterday and was advised to call in today morning because they cannot assist (please multi skill your staff, a customer cannot be waiting the next day for a service to be rendered) nonetheless I reached out to your twitter team with no response or acknowledgment for the past 13 hours (poor TCF)… my last resort has been the call centre (worst nightmare). I have made 10 calls already with poor or no network from your agents… it seems your agents are working from home and have poor connectivity and one of my calls felt like the 90s with slow response time??? I am losing faith in the “bozza network” which cannot have good connection via phone. Please get someone to please assist… this has been a poor customer journey for me! ***