BZ
Barbara Z
1 reviews | Active since Oct 2009
15 Apr 2019, 19:19
Early upgrade Decline
After being a customer for more than 20 years, and having 3 cellphone contracts with them, we wanted to do an early upgrade for my daughters contract. She has been struggling for a long time now with her phone just shutting down after being charged to 100%. She is eligible for an upgrade on the 1 June 2019. MTN declined the early upgrade without any explanation. They only said we could send the phone in for repairs. This will take 6 weeks. By this time my daughter would be able to upgrade. No point in repairs. We would really like to know why early upgrade was declined?
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MTN South Africa's replyOfficial
16 Apr 2019, 13:13Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will investigate the matter and revert back to you with feedback.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will investigate the matter and revert back to you with feedback.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
MTN South Africa's reply16 Apr 2019, 13:13
Official
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will investigate the matter and revert back to you with feedback.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will investigate the matter and revert back to you with feedback.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,