1 reviews | Active since Nov 2017
early upgrade
To whom it may concern,
This upsets me to post about this again today. I was rep**** by a MTN consultant on Hellopeter Yesterday (14 April 2020). I was told by the consultant that a Manager from Retention will contact me today (15 April 2020) to assist me with my early upgrade. I was positive about the the fast reply, but sadly nobody from MTN Retention department contacted me. So today I tried again, I was for more then 1- 2 hours on the phone with MTN today, trying to talk to the Retention Department with no luck.
I don't understand how a person can pay for a service, and not receive the good service he pays for. I am tired of MTN stating their " How can we brighten up your day" but not receive that good quality of service. I was promised by more then 4 to 5 MTN consultants in the several phone calls in the past days that they would contact me back, and unfortunately this has not yet happen.
Again I plead with MTN to assist me with my request. I am a school teacher that needs to work online, my students are in Gr12, and due to lockdown I must prepare online lessons. Please MTN, I need a new laptop. I am a good customer, that never misses a payment. Its funny, that when you need the assistance of MTN, be it problems with your phone, internet, upgrade, early upgrade you will always have problems. But miss one payment, and then they won't stop contacting you for the money.
Please MTN assist me in this regard.
Adam Wahl
I just want to take the time to say thank you to MTN and the Retention department for there quick response after my second post.
I contacted MTN Retention department this morning and spoke to Desmond (Ref Num ***). He was eager and quick to assist me. I personally want to thank him.
Currently now just waiting for stock, so that the process of the upgrade can be done. Its just unclear to me that the Laptop (Lenovo L340) is advertised in the catalog but there is no stock. I hope with a sincere request that this process is speedy and fast. Please can Desmond from MTN keep me up to date as the laptop is urgently required so that I may complete my online work so that I can be paid.
This is my only request that.....
I just want to take the time to say thank you to MTN and the Retention department for there quick response after my second post.
I contacted MTN Retention department this morning and spoke to Desmond (Ref Num ***). He was eager and quick to assist me. I personally want to thank him.
Currently now just waiting for stock, so that the process of the upgrade can be done. Its just unclear to me that the Laptop (Lenovo L340) is advertised in the catalog but there is no stock. I hope with a sincere request that this process is speedy and fast. Please can Desmond from MTN keep me up to date as the laptop is urgently required so that I may complete my online work so that I can be paid.
This is my only request that.....