Early upgrade

Item: MTN South Africa
Rating: 2
Author: monique H

Why is there no availability for assistance on the weekends and after 5? I have been trying to upgrade early but to no avail because of 808 which needs to give permission. I also have not heard any reply from mtn regarding my previous complaint and it's been 5 days! Come on mtn, this is how you lose customers!!ive been a client for years and when I inquire you ignore me. This should have been addressed and sorted. Contact me please.

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

19 May 2015, 15:29

Hello MoniqueHall,

Thank you for your post.

Please accept our apologies for the inconvenience and delay experienced.

Kindly note that our systems show that an upgrade was done on the 2015-05-14.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards
Lungi
REQ:***

Best regards,

MTN South Africa's reply19 May 2015, 15:29

Official

Best regards,

Early upgrade

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