1 reviews | Active since Nov 2017
Early Upgrade
To whom it may concern,
I am a loyal customer with the service provider MTN with 2 contracts for more then a decade, that have never been in arears or behind on my payments. I am a public school teacher that works for GED. Because of the COVID epidemic and lockdown implemented I must work from home online. Currently my old computer that was provided by MTN on my contract fell and broke. According to MTN my upgrade date is 3rd of May 2020. Knowing that I need to prepare online lessons for my students during lockdown that is of high importance I contacted MTN to give me the opportunity to do a early upgrade. The upgrade was approved in March 2020, but I had to pay in advance for 2 months. Money I did not have at that very moment. So I decided to wait another couple of days until April 2020. Have been in contact with MTN customer care now in April to assist me with the upgrade. It was told by one of the consultants that I do not have to pay in, and can upgrade. But now the problem was, that the early upgrade was set with the wrong number since I have 2 contracts. The other one only upgrades in November 2020 of this year. Now I have been struggling with MTN Retention department to fix this error. The last consultant that I spoke to last week 9th of April told me that she has emailed her supervisor and she will get back to me. Today is the 14th of April but still no reply. I contacted MTN again today, trying to get hold of someone that can help me, and every time I have the opportunity to speak to a consultant I am told they will send a email, and will contact me back, or my upgrade cannot be given, or the upgrade is only set for July 2020.
I am a loyal customer that rarely complains. I know because of COVID MTN is also struggling, but at this point I do not know what to do.
I need help, I need a new laptop to work from home so that I can get paid. I plead with MTN to help me in this regard. This is a very rare occasion and request. We do not know how long this lockdown can still be implemented.
I hope MTN can help me..
Just want you to know that nobody from MTN has contacted me today, this is very upsetting. I have again tried to contact MTN today, no success. On the lone for more then 49:00 min. Several Reference numbers later with no assistance.
*** Reference Number / *** Reference Number
Just want you to know that nobody from MTN has contacted me today, this is very upsetting. I have again tried to contact MTN today, no success. On the lone for more then 49:00 min. Several Reference numbers later with no assistance.
*** Reference Number / *** Reference Number
This upsets me to post this again. I was rep**** by MTN on Hellopeter. I was notified that a Manager will contact me today (14 April 2020) to assist me with my early upgrade. Currently I was for more then 1- 2 hours on the phone with MTN today, trying to talk to the Retention Department with no luck.
I don't understand how a person can pay for a service, and not receive the good service he pays for. I am tired of MTN stating their " How can we brighten up your day" but not receive that good quality of service. I was promised by more then 4 - 5 MTN consultants in the several phone calls in the past days that they would contact me back, and unfortunately this has not yet happen.
Again I plead with MTN to assist me with my request. I am a school teacher that needs to work online for my students that are in Gr12 due to lockdown. I need a new laptop. I am a good customer, that never misses a payment. Its funny, that when you need the assistance of MTN, be it problems with your phone, internet, upgrade, early upgrade you will always have problems. But miss one payment, and then they won't stop contacting you for the money.
Please MTN assist me in this regard.
Adam Wahl
This upsets me to post this again. I was rep**** by MTN on Hellopeter. I was notified that a Manager will contact me today (14 April 2020) to assist me with my early upgrade. Currently I was for more then 1- 2 hours on the phone with MTN today, trying to talk to the Retention Department with no luck.
I don't understand how a person can pay for a service, and not receive the good service he pays for. I am tired of MTN stating their " How can we brighten up your day" but not receive that good quality of service. I was promised by more then 4 - 5 MTN consultants in the several phone calls in the past days that they would contact me back, and unfortunately this has not yet happen.
Again I plead with MTN to assist me with my request. I am a school teacher that needs to work online for my students that are in Gr12 due to lockdown. I need a new laptop. I am a good customer, that never misses a payment. Its funny, that when you need the assistance of MTN, be it problems with your phone, internet, upgrade, early upgrade you will always have problems. But miss one payment, and then they won't stop contacting you for the money.
Please MTN assist me in this regard.
Adam Wahl