Early termination of contract.

<p>I have a data and airtime contract with MTN which started July 2015 and it was supposed to end June/July 2017. I then decided that I need a new phone and I wanted to get a contract phone which I can link to the same number that I have an exixting contract on. I was then advised that this would not be possible and that I would have to terminate the existing data and airtime contract and migrate to prepaid if I wanted to use the same number. I received the email with my early termination fee from their retentions department on 22 June 2016 and I paid the specified amount to MTN. I was further advised in the termination email that I will need to call 808 to cancel my contract once the payment was made and that it could take up to 3 days for the payment to reflect on MTN's side. I then called MTN on Monday 27th August to cancel the contract as advised. The call center agent I spoke to told me it will take 2-48 hours for the migration from contract to prepaid but until now when I call I am being told that the migration has npt happened. This is holding me up on my plans to get a new phone and I am not happy. I spoke to a different agent today who told me that the migration takes 5 working days and not 2-48 hours like I was previously told. In any case 5 working days has lapsed but the migration is still not complete.</p>