AF
Anton F
1 reviews | Active since Feb 2015
31 Mar 2016, 18:30
Early termination
I have called MTN a week ago today and asked for an early termination balance. I have no reception in my office and needs to change to a different supplier since nobody can reach me. Since then I have called back twice and still no reply. They do not want to cancel my contract and they do not respond to my request. What am I to do.
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MTN South Africa's replyOfficial
05 Apr 2016, 11:38Hello Antonfourie,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note the reason for the deactivation of the number was due to non-payments. In 2015 Payments for the month of July to November were not received and again if payment is not received on the scheduled date that also affect the account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note the reason for the deactivation of the number was due to non-payments. In 2015 Payments for the month of July to November were not received and again if payment is not received on the scheduled date that also affect the account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply05 Apr 2016, 11:38
Official
Hello Antonfourie,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note the reason for the deactivation of the number was due to non-payments. In 2015 Payments for the month of July to November were not received and again if payment is not received on the scheduled date that also affect the account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note the reason for the deactivation of the number was due to non-payments. In 2015 Payments for the month of July to November were not received and again if payment is not received on the scheduled date that also affect the account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,