AN
Amie N
1 reviews | Active since Nov 2012
09 Dec 2015, 12:14
Early expiering of data
Hi, <br> thank you for changing the contract conditions on the fly. Now my data bundle expires after 30 days instead of 60 days.<br> <br> MTN must think its customers are fools.<br> <br> Get this, I will not pay extra for the privilege that my data bundles must only expire after 365 days.<br> <br> Guess what I think of the messages that remind me that my data will expire in 48 hours followed by a message that states that my data expires in 2 days? Do you think that MTN is doing me any favours after changing my contract conditions?<br> <br> Regards - bad faith<br>
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MTN South Africa's replyOfficial
10 Dec 2015, 13:29Hello Mr Good Service,
Thank you for bringing this matter to our attention.
Please note that we have our customer's best interest in mind in every change we implement and the changes made were also in line with the Independent Communications Authority of South Africa (ICASA).
The data bundle expiry date changes does not change your contract or Mtn's obligations to you.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please note that we have our customer's best interest in mind in every change we implement and the changes made were also in line with the Independent Communications Authority of South Africa (ICASA).
The data bundle expiry date changes does not change your contract or Mtn's obligations to you.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply10 Dec 2015, 13:29
Official
Hello Mr Good Service,
Thank you for bringing this matter to our attention.
Please note that we have our customer's best interest in mind in every change we implement and the changes made were also in line with the Independent Communications Authority of South Africa (ICASA).
The data bundle expiry date changes does not change your contract or Mtn's obligations to you.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please note that we have our customer's best interest in mind in every change we implement and the changes made were also in line with the Independent Communications Authority of South Africa (ICASA).
The data bundle expiry date changes does not change your contract or Mtn's obligations to you.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***