NM
Nokukhanya M
1 reviews | Active since Oct 2015
28 Oct 2015, 10:20
EARLY CONTRACT CANCELLATION
My contract expires in March 2016. However, I have made a request with MTN to have an early cancellation. I have called and emailed but no response received. All I want is to be advised regarding cancellation fee and the outstanding amount to pay. On my email I requested a month's notice from 26 October to 26 November but no response received yet. I don't know what else to do.
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MTN South Africa's replyOfficial
30 Oct 2015, 08:22Hello Khanyimac,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that you have been assisted with your query. A call was made to you and an email sent to your gmail account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that you have been assisted with your query. A call was made to you and an email sent to your gmail account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply30 Oct 2015, 08:22
Official
Hello Khanyimac,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that you have been assisted with your query. A call was made to you and an email sent to your gmail account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that you have been assisted with your query. A call was made to you and an email sent to your gmail account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,