EARLY CANCELLATION LETTER NOT ACCEPTABLE ACCORDING TO RETENTION CENTRE MTN

Good morning,

I hope this message finds you well.

I am writing to express my disappointment with the level of service I received from the MTN Retention Centre consultant regarding the cancellation of my Wi-Fi contract, which is set to expire on 16 December 2024.

I provided written notice of my intent to cancel the contract well in advance, yet I was advised to call on the actual expiry date, which I find unnecessary. I believe that once I submit written notice, it should be the responsibility of the Retention Centre to confirm the cancellation on the specified date.

I am not seeking an upgrade, as the associated costs are not feasible for me at this time. Therefore, I kindly request that the cancellation process be handled as per the notice I have already submitted.

Could you please clarify why my cancellation notice was not accepted and ensure the necessary actions are taken promptly?

Thank you for your attention to this matter. I look forward to your response.