LS
Lee-Anne Smith
1 reviews | Active since Mar 2016
08 Mar 2016, 09:02
Earl Smiles - ***
Company upgrade was loaded in 29 June 2015, stipulated a Topup, only to find out after upgrade was done MTN decided to link a R5 million rand limit to the mychoice specific package, user is getting billed incorrectly. user is getting penalised with difference between subsidy and invoice with a deduction on his salary, cant seem to get hold of my account manager he is always busy and can never reach him he doesn't answer my calls or emails. I WANT a new account manager and will re-think doing upgrades with MTN in future.<br> In my life ive never experienced such bad service from a company handling a corporate account.<br> Please assist ASAP<br> Regards<br> Lee-Anne<br> Senwes Klerksdorp<br> ***
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
11 Mar 2016, 16:32Hello lee-anne.smith,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
MTN South Africa's reply11 Mar 2016, 16:32
Official
Hello lee-anne.smith,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***