***********

The customer service received from MTN is appaling. I had take a month to month contract. On 25 April i went to one of the mtn store to cancel and was told i cant cancel because i have to make the payment for the month of May. Payment was made, went the 26 of April to MTN capmus sqaure, completed forms, was provided with a IRMS number and told to contact the call centre to process the Cancellation. I have been calling an emailing MTN with no assistance. I have been billed for 2 routers when i only have one and im sure MTN can clearly see that one is not being used, I have paid for something that i am not using as payment is made in advance. I have again been billed for something that i dont have. 9 May i called once again and the lady said she is processing the cancellation. 11 May when i called MTN i was advised that if i do not received feedback by 13 May i Should call them. 15 May i call them and they advised i must go to the MTN store where i have given the router.

How hard can it be to cancel this contract. Im appalled by the service received clearly MTN's right hand does not know what the left hand is doing. Please MTN get your house in order and sort this mess.