e-sim is a contract only thing not prepaid

NEVER EVER BUY A DEVICE WITH AN E-SIM SECOND HAND!!!!!! In my case the SAMSUNG GALAXY ACTIVE 2 Watch There is no support whatsoever and no hope if you want to activate and use the e-sim feature, Unless you are looking to open a contract. I Have sat endless hours on the phone with both Vodacom and MTN trying to get my e-sim working on my SAMSUNG GALAXY ACTIVE 2 Watch and linked to my prepaid account. I went into both stores inside Mall@Reds and were told that I need to phone customer care as they are not sure how to help me. So I then called customer care on both MTN and Vodacom and just got passed around from one department to the next to eventually after 3 days be told that in order for the e-sim to work you need to have an open contract with either MTN or Vodacom there is no support on e-sim for prepaid customers. I ported my CellC number to Vodacom for no reason and lost airtime, Minutes and data that could've been spared if I was told from the start that unless I am going to open a contract I am wasting my time.

The Customer service is absolutely Horrifying When you phone 135 on Vodacom they don't even give an option to speak to a consultant I had to do it VIA TOBI. MTN on the other hand does have an option but you get sent from one department to the other and back again with an average waiting time of 15min of complete SILENCE there are times I'm not even sure I'm still on hold.

So Before buying an e-sim product note that you will be wasting your time if you are not planning on opening a new contract.

To me personally I am very very disappointed in MTN, Vodacom and SAMSUNG for not having support for prepaid on this.