nM
ngoako M
1 reviews | Active since Jun 2016
24 Jan 2019, 22:21
Dysfunctional ussd and internet functions
Online and ussd contract upgrade eligibility check options are all dysfunctional. And call centre call waiting times are just a nightmare as usual. So no one in your IT department ever noticed that, really. Mediocrity at best indeed.
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Replies (1)
MTN South Africa's replyOfficial
25 Jan 2019, 09:21Good day Ngoako,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that you will be eligible for an upgrade on the 1st July 2019.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that you will be eligible for an upgrade on the 1st July 2019.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,Zanele MazibukoComplaints Management Team
Best regards,
MTN South Africa's reply25 Jan 2019, 09:21
Official
Good day Ngoako,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that you will be eligible for an upgrade on the 1st July 2019.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that you will be eligible for an upgrade on the 1st July 2019.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,Zanele MazibukoComplaints Management Team
Best regards,