Dysfunctional Customer Care at MTN

After trouble free service cellphone service of +- 20 years at MTN my service was suspended on 02/04/2015. After confirming that the debit order at the bank did go through on 01/04/2015 and that the account was fully paid, I emailed customerservice@mtn about my suspended service. No answer!!! Neither was the service restored.. I had no other choice but to visit the MTN Service Centre in Brooklyn store where I was told that the service was restored. The employee also told me that I needed to upgrade and she provided me with a new cellphone contract that I didn't ask for. The service was AGAIN suspended over the Easter weekend and when I complained again at the MTN Brooklyn Service Centre (08/04/2015) nobody was able to restore my service. Then I asked the assistant (and Manager) to terminate the contract (ref no ***). Then I asked the employee to give me a MTN PAY AS YOU GO service in order to rid me of erratic MTN<br> administrative services, which they refused to give. Then I asked Vodacom for a Prepaid package but they said I couldn't retain my MTN number because the latter wouldn't release the number. I had damages to the amount of R30 000 because of the MTN negligence.