DURBAN AGENTS ARE RUDE

The DURBAN customer service people need to be trained on the product and have better telephonic s****s. They are just RUDE and cannot help any customer. Yet when the call centre agent in JHB answer, they are very effective and know what they are talking about. Basic telephonic s****s are DESPERATELY needed in DURBAN. RONNIE in particular very rude and left me on hold for over 10 mins listening to the same monotonous recording. You will loose customers due to agents like Ronnie who take no pride in their work. You need to work on your hiring process.