Duped by an MTN employee and now I have to pay the price.

I've been speaking to many MTN call centre operators over the last few months at Customer Care, *****, Accounts and Sales.

I've now had four reference numbers for excalation, with this one being the last one - ***. I spoke to an MTN agent again this morning who is doing a fourth escalation, but I haven't recevied a new reference. number

I am at the end of my tether. I've been a loyal contract client of MTN for over 20 years, and I'm being treated like trash. I've been sent all over the place, spent hours and hours on the phone, told my story to numerous people at MTN, and still, it has not been sorted out.

On the 9th of June, I was called by an MTN salesperson, a lady, who told me that I'm in a lucky situation, since I'm on a "legacy package" that is now being discontinued, but that I don't need to worry, because the new packages will give me more airtime and data for the same amount.

At this point I'm asking her if I'm being put on a new contract, and she clearly told met "No". Please go and listen to the recording. I've been asking for this recording many times, but MTN employees just ignore it. So I asked her two or three times: "Are you sure this isn't a new contract, and she told me 'Yes, I'am sure'."

So I found this to be a bit strange, but she made an effort to assure me, so I just said, OK, whatever. She then asked me if a consented to this, and I said, "but why do I need to consent if I cannot do anything about it, and if it is not a new contract", and she said it was just a courtousy thing.

So the next few days I saw that I was put on a new contract. I completely lost my marbles and called MTN and told the to stop the process and return me to my previous contract, which was a new contract. They did that, but then I started getting bills with a R1200 migration fee on it. I called MTN back to remove that, which I thought would be a formality, but they did not do it, to this day. I am about to lose my mind over this.

I've been cut off by MTN because it now looks like I'm in arrears, so I cannot make normal calls or use the internet. I am a freelance journalist and need my phone to work every single day.

What I need is just for someone with some authority to recognise my problem and take the R1200 off my account. It would seem like a simple thing, but it is not happening.