Duped at Mtn

Went into the mtn store at Fountains mall in Jeffrey’s bay in order to upgrade my contract. My husband and I decided to purchase a phone cover and screen protector as well. The phone in question was a Huawei P30 Pro. We left the Jeffrey’s Bay Area and about 2 days later the screen protector popped off the screen. We attempted to exchange this at another Mtn store only to be informed that they were not able to help us.

I then phoned the Fountains mall branch to get assistance. I had to phone them twice and am currently still waiting for them to call me back.

We learned from the Cape Town Mtn store that the P30 Pro screen protectors often gave this problem and when comparing the price of this screen protector is was more than double the cost at Mtn than on an online retailer such as takealot.

Why would the sales person sell us something that was not only ridiculously over priced but was also known to give problems and then when called upon to provide a service not follow through?

I am beyond disappointed and will surely not be making use of Mtn services anymore as they are unable to help clients it seem.

Do not purchase any sort of phone accessory from an Mtn store they could not be bothered if they sell you substandard products.