1 reviews | Active since Apr 2015
Dumbfounded
I gave my Sony Z2 to the branch at Modimall. ( Now after you have heard my story, you can decide if there is a lack of compitency)<br> <br> My Cellphone was used for 3-5 months and everything was good, so one day(not in rain season) I saw my phone was behaving strange, (sometimes it would flip the whole screen upside down and after a restart it was fine) so I went to Mtn Alfa Granite where I taken out the contract. <br> <br> I explained to the person that is no longer working there, what my problem was. So she decided that I should book it in for repairs, so I followed her expertise. <br> <br> After a month I went back and they told me its almost coming back, Mtn repairs must just upload new \specs".<br> <br> After another 2 weeks I went back(each time talking to a new employe) then he told me that suddenly they are waiting for the new hardware to be replaced. <br> <br> After another 3 weeks I finally got the disturbing news that my phone can not be fixed because of the severity of the WATER DAMAGE!! So I asked them if they are certain that we are talking about the same phone.<br> <br> Now they told me to pay R300.00 to get my phone back so I can check it out.<br> <br> z2 are \""waterproof\"" <br> <br> Repairs told me its because of sweat..."""
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
There is a quote rejection / admin fee of R330.00 incl. vat applicable when the repair quotation is rejected by client or the quote has expired. This is a standard business rule.
I have tried calling you at 1:35pm on the 30-04-2015 without luck.
Kindly provide us with the IMEI number of the handset so that the matter may be further investigated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Yahya
REQ:***
Best regards,
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
There is a quote rejection / admin fee of R330.00 incl. vat applicable when the repair quotation is rejected by client or the quote has expired. This is a standard business rule.
I have tried calling you at 1:35pm on the 30-04-2015 without luck.
Kindly provide us with the IMEI number of the handset so that the matter may be further investigated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Yahya
REQ:***
Best regards,