SP
Steven P
1 reviews | Active since Mar 2019
06 Mar 2019, 17:33
Duel Sim not activated despite payment
I paid for and app**** for a duel sim on the 24th of January 2019.
To date, despite 15 phone calls to the MTN service centre and 8 visits into the MTN store at the Waterstone village, I am still awaiting activation.
No One is interested in helping me further, particularly Grant from the mtn shop who just says that he has done all he can do and shrugs his shoulders.
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Replies (1)
MTN South Africa's replyOfficial
07 Mar 2019, 11:18Good Day Steven
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Kindly note that your query has been escalated to our support team and will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah Langa
Complaints Management
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Kindly note that your query has been escalated to our support team and will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah Langa
Complaints Management
Best regards,
MTN South Africa's reply07 Mar 2019, 11:18
Official
Good Day Steven
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Kindly note that your query has been escalated to our support team and will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah Langa
Complaints Management
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Kindly note that your query has been escalated to our support team and will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah Langa
Complaints Management
Best regards,