1 reviews | Active since Mar 2016
DUE TO WRONG INFO CLIENT GETS PUNISHED
I WANTED TO END MY MTN CONTRACT AT KNYSNA MTN ON THE 17TH OF FEBRUARY 2016.<br> I WENT INTO THE STORE TO GIVE 1 MONTH NOTICE BEFORE MY CONTRACT EXPIRED.<br> THE LADY AT THE COUNTER TOLD ME THAT I DO NOT NEED TO GIVE NOTICE. I CAN JUST PHONE THEM THE DAY MY CONTRACT EXPIRES AND ASK THEM TO END MY CONTRACT......<br> I ASKED HER 3 TIMES, ARE YOU SURE??????<br> WHICH SHE REP**** YES.<br> <br> I WENT INTO ANOTHER MTN STORE YESTERDAY (29/02/2016) TO DOUBLE CHECK IF THATS THE WAY TO DO IT AND THE LADY TOLD ME I NEED TO GIVE A MONTHS NOTICE...... <br> <br> I AM ENDING MY CONTRACT WITH MTN BECAUSE OF CONSTANT BAD SERVICE....<br> <br> BUT THEY PROVEN THEMSELVES YET AGAIN... THE WORST SERVICE PROVIDER EVER .....
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly take note that your contract only expires on the 2016-03-14 and any prepaid migration can only be done once out of contract. Kindly resend this request to *** on the 2016-03-14 we do not require a 30 days' notice when requesting to keep the number on prepaid.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly take note that your contract only expires on the 2016-03-14 and any prepaid migration can only be done once out of contract. Kindly resend this request to *** on the 2016-03-14 we do not require a 30 days' notice when requesting to keep the number on prepaid.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
