CB
Caerie B
1 reviews | Active since Sept 2015
19 Sept 2015, 11:57
Due for Upgrade, upgrade won't work due to Credit
I do not know what to do. Our local MTN store in Vryheid can not do my upgrade due to my credit limit. i told them i would phone MTN direct. which i did and got great service from Gloria! so friendly and helpful. but she has let me know that she can not do it either. i have two numbers to upgrade. i want to lower both as we know have WIFI at home. meaning cost per month will be less. but now i cant upgrade due to Credit limit. <br> <br> i don't understand, i am due for an upgrade but now i cant upgrade? they want to upgrade one now and then wait around a week to 10 days before trying the next one? and if it does not work? <br> <br> MTN please help!!!!!
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Replies (1)
MTN South Africa's replyOfficial
21 Sept 2015, 10:41Hello CaerieB,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have tried to call you, on voice mail.
You have 3 lines on the account.
The credit limit is R9000.00 for the 3 lines.
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Which cell number is for the upgrade request, please can you assist us with alternative contact number where you can be reached.
Kind Regards,
Alice van der Merwe
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Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have tried to call you, on voice mail.
You have 3 lines on the account.
The credit limit is R9000.00 for the 3 lines.
***
***
***
Which cell number is for the upgrade request, please can you assist us with alternative contact number where you can be reached.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply21 Sept 2015, 10:41
Official
Hello CaerieB,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have tried to call you, on voice mail.
You have 3 lines on the account.
The credit limit is R9000.00 for the 3 lines.
***
***
***
Which cell number is for the upgrade request, please can you assist us with alternative contact number where you can be reached.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have tried to call you, on voice mail.
You have 3 lines on the account.
The credit limit is R9000.00 for the 3 lines.
***
***
***
Which cell number is for the upgrade request, please can you assist us with alternative contact number where you can be reached.
Kind Regards,
Alice van der Merwe
***