DO
Dewyk O

1 reviews | Active since Mar 2013

09 Feb 2015, 19:52

Dual sim not activated after 8 days

I took out a new data dual sim contract on 31/01/2015, Every time I call Mtn (808), im told my sim will be active before COB, i was told it takes 2-24 hours, later on 2-48 hours and then 48 working hours, im still waiting and its been 9 days, i was told this morning my sim will be active at 16:30, its still not.<br> I moved from Vodacom because of bad client service but it seems MTN is worse, why worse, the Customer care line keeps on cutting off and only one person made the effort of calling back, then i need to call back and wait another 10 min before i can speak to a Customer care consultant. <br> <br> I cant keep on calling them without getting any proper update, or problem analisist.

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Replies (1)
MTN South Africa
MTN South Africa's reply23 Feb 2015, 15:24
Official
Hello Knortoffie,

We are truly sorry for the delayed response and for the inconvenience caused.

We can confirm the initial request that was done, failed due to a system issue. This was later resolved and the dual SIM card was activated on the 12th of February 2015.

Once again we do apologize for the delay with the dual SIM card being activated.

Regards
Tim
MTN Complaints Management Team: REQ:***